Return Policy

Terms and Conditions All contracts formed between us for the purchase of items from this shop shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts. If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Please note that any products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.

All items are subject to availability. We can only guarantee availability while stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.

Please note that all Delivery and Assembly charges are non-refundable. We do not take responsibility for the items to be moved inside your premises. Please note that we are not responsible for the incorrect size and colour chosen by the customer.

Under the Consumer Rights Act 2015, your consumers may be entitled to a refund, replacement, repair and/or compensation if the goods they purchase from you are faulty, not as described, or don't do what they are supposed to do. The same rules apply, whether the goods are purchased at full price or in a sale.

Cancellation of any order will incur 50% cancellation fee within 14 days. After that cancellation is not allowed. 'Sold as Seen item' No Refund/No Exchange.

CANCELLATION POLICY

Because we aim to get your order with you as soon as possible, if you request to cancel the order after 48 hours of order placed, it’s unlikely we will be able to cancel your order. However, to cancel your order under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you can refuse delivery or follow our returns process within 14 days of receipt of your goods. This cancellation right does apply to products listed as exclusions in our returns policy unless they are faulty.

Items cannot be added to an order once it has been placed. You will need to place a new order for the additional items.

It is not possible to remove items from an order once it has been placed. Once you have received your order you will need to follow our returns process for the unwanted items.

For security and fraud prevention the delivery address cannot be changed once the order has been placed.

Made to Order Furniture: For Made To Order Furniture, if you change your mind and wish to amend or cancel any part of your order, you must inform us via email (info@lavishinteriorsuk.com) with your order number before 48 hours of the order placed.

Statutory Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online , your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 14 days after delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item). 

Exclusions

This right does not apply to the following items, unless they are faulty, damaged, missing or otherwise not in accordance with specification:

For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:

If you wish to cancel your order after the products have been delivered, please follow our  We will refund the cost of the goods excluding the delivery charge. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged.

Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.